State Farm® Insurance Agent Nicole Dawson

"Nicole and Sandy have truly been a pleasure to work with. They walked me through the different options and coverages. They have been very patient and professional. I have switched all my plans over and encourage everyone to do the same. Thank you both for your dedication to myself and my family. Sandy has gone over and above for me and I cannot say thank you enough for your time!"

"I love this office. Everyone is so nice and go out of there way to assist me. Everyone is is patient and work with me to understand my coverages and my drive safe and save. I work with Joy Gardner and she is great! I highly recommend this insurance agency Nicole Dawson!"

"OVERALL SUMMARY: MEDIOCRE CUSTOMER SERVICE. My wife and I have been with this agency for around two years. We have had some good interactions with the team, but on the majority it has been below what I think any customer would expect. Voice mails are not responded to. Emails are ignored. I was promised pricing comparison info over a month ago and am still waiting for feedback even though I was promised multiple times it would be provided to me within a few days. Things were already not going well based on these items, but the breaking point was our recently filed roofing claim. Our roof was showing noticeable issues after a recent storm, and most everyone on our block was being provided a new roof by their homeowners coverage. I decided it would be smart to have roofers review our damage to see if it was worth a claim. It's sad but true that all three of the roofers I called started by saying "It's highly unlikely State Farm will provide you any support. There are a few insurance companies that make it noticeably difficult to get a new roof, and State Farm is the absolute worst." I decided to still have all three visit the house, and each contractor said they surprisingly recommend I file a claim. They said the damage was bad enough that even State Farm should agree a new roof is needed. Well... I filed a claim and was told the roof had no damage. State Farm was willing to cover a portion of the cost to replace a few roof vents, but otherwise they would not provide any support. The selected roofer and I were very confused, so I called the Nicole Dawson agency to get more details. I'm paraphrasing, but the summary of what I was told was that my roofer didn't put up enough of a fight. They were likely willing to cover more repairs, but they wanted to start by low balling me in what they thought was going to be a negotiation. My roofer is great at repairing roofs, but he isn't an expert negotiator. He was hurt and angered when I gave him the feedback and followed by saying, "it's truly sad whenever the unethical actions of an insurance company leave people without the home repairs they truly deserve and need." At the moment I'm taking steps to leave this agency. We will either be switching to a new insurance provider or to another local State Farm agent. Luckily State Farm at least makes that process easy. You can call a dedicated number, explain your issues with your current agent, and have all of your account info transferred to another agent of your choice."

"Nicole and her team have been fantastic during my entire insurance quoting and purchasing process! They helped me to feel educated in my coverages and made sure that I was getting all of the possible discounts I was eligible for and made sure my family and I are fully protected through life insurance! Thank you so much to Nicole for having such a great team to represent you!"

"Jesse was wonderful and extremely helpful in setting me up with a new policy, any question I had she answered it thoroughly. She took her time to make sure I was understood the policy that was being built for me and that it had everything I wanted/needed. I’d recommend Jesse to anyone and look forward to being with the Nicole Dawson State Farm team because they certainly have good people working there!"

"Jesse was incredibly helpful getting me set up as a first-time insurance policyholder. She patiently explained coverage options down to the fine print and assisted in personalizing my plan to find something that met my individual needs and fit the price range I had in mind. I received a couple quotes from internet providers that were slightly less expensive, but ultimately decided to go with State Farm because I now know my agent personally and can sleep well at night knowing they will answer my call should anything ever happen. Thanks Jesse!"

"I did an online quote, received a text with a quote ready to go from Jesse. I was teaching all day and she did not call me multiple times, or blow my phone and e-mail up! She was patient and went through all the options with me. Kind, fast, efficient and respectful of time!! Very happy with my coverage and the customer service I received!"

"Thank you so much for your community involvement in the DFW 3 day/60 mile Susan G Komen walk this past weekend! The breakfast burritos were delicious and It was also great that Jake was there to take photos with us! This was amazing community support! Thank you for supporting us!"