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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Melissa H

May 18, 2023

5  out of  5 rating by Melissa H
"Jesse is a superstar! She is very professional and communicated quickly / thoroughly throughout the entire process. Happy to be part of the N. Dawson SF Family. Definitely recommend."

steven vaughan

May 5, 2023

5  out of  5 rating by steven vaughan
"Nicole and Sandy have truly been a pleasure to work with. They walked me through the different options and coverages. They have been very patient and professional. I have switched all my plans over and encourage everyone to do the same. Thank you both for your dedication to myself and my family. Sandy has gone over and above for me and I cannot say thank you enough for your time!"

Melody Cunningham

May 4, 2023

5  out of  5 rating by Melody Cunningham
"Friendly agents, answered my questions when I called. Personable. Recommend."

Gerard Melanson

April 26, 2023

5  out of  5 rating by Gerard Melanson
"Took plenty of time explaining our coverages. Joy was very courteous on the phone and we will definitely maintain their services."

David Atwood

April 18, 2023

5  out of  5 rating by David Atwood
"Excellent Service. Very courteous and professional. Looking forward to doing business with you."

Barbara Carter

April 14, 2023

5  out of  5 rating by Barbara Carter
"I love this office. Everyone is so nice and go out of there way to assist me. Everyone is is patient and work with me to understand my coverages and my drive safe and save. I work with Joy Gardner and she is great! I highly recommend this insurance agency Nicole Dawson!"

Carson Linstead

April 2, 2023

2  out of  5 rating by Carson Linstead
"OVERALL SUMMARY: MEDIOCRE CUSTOMER SERVICE. My wife and I have been with this agency for around two years. We have had some good interactions with the team, but on the majority it has been below what I think any customer would expect. Voice mails are not responded to. Emails are ignored. I was promised pricing comparison info over a month ago and am still waiting for feedback even though I was promised multiple times it would be provided to me within a few days. Things were already not going well based on these items, but the breaking point was our recently filed roofing claim. Our roof was showing noticeable issues after a recent storm, and most everyone on our block was being provided a new roof by their homeowners coverage. I decided it would be smart to have roofers review our damage to see if it was worth a claim. It's sad but true that all three of the roofers I called started by saying "It's highly unlikely State Farm will provide you any support. There are a few insurance companies that make it noticeably difficult to get a new roof, and State Farm is the absolute worst." I decided to still have all three visit the house, and each contractor said they surprisingly recommend I file a claim. They said the damage was bad enough that even State Farm should agree a new roof is needed. Well... I filed a claim and was told the roof had no damage. State Farm was willing to cover a portion of the cost to replace a few roof vents, but otherwise they would not provide any support. The selected roofer and I were very confused, so I called the Nicole Dawson agency to get more details. I'm paraphrasing, but the summary of what I was told was that my roofer didn't put up enough of a fight. They were likely willing to cover more repairs, but they wanted to start by low balling me in what they thought was going to be a negotiation. My roofer is great at repairing roofs, but he isn't an expert negotiator. He was hurt and angered when I gave him the feedback and followed by saying, "it's truly sad whenever the unethical actions of an insurance company leave people without the home repairs they truly deserve and need." At the moment I'm taking steps to leave this agency. We will either be switching to a new insurance provider or to another local State Farm agent. Luckily State Farm at least makes that process easy. You can call a dedicated number, explain your issues with your current agent, and have all of your account info transferred to another agent of your choice."


March 23, 2023

5  out of  5 rating by lady
"Amazing ladies, awesome customer service! Made the whole experience painless and quick! Highly recommend to anyone needing Insurance!"

Kaitlyn Diaz

March 16, 2023

5  out of  5 rating by Kaitlyn Diaz
"Nicole and her team have been fantastic during my entire insurance quoting and purchasing process! They helped me to feel educated in my coverages and made sure that I was getting all of the possible discounts I was eligible for and made sure my family and I are fully protected through life insurance! Thank you so much to Nicole for having such a great team to represent you!"

Luz Zamarripa

March 7, 2023

5  out of  5 rating by Luz Zamarripa
"State Farm has been my only insurance for all my vehicles. I really appreciate all the wonderful people at the office."

Ariel Jimenez

February 16, 2023

5  out of  5 rating by Ariel Jimenez
"Joy always is super helpful. I know I can always count on her with anything I need."

Christopher Himmler

February 8, 2023

5  out of  5 rating by Christopher Himmler
"Amazing Knowledge and Service. Well rounded in not only Auto, Home but also Life insurance. Best agency in DFW"

Mitsy Sandoval

February 6, 2023

5  out of  5 rating by Mitsy Sandoval
"Called in to receive a quote. Janet assisted in a very smooth and efficient manner. Signed me up quickly. Would definitely recommended!"

imtito89 817

January 19, 2023

5  out of  5 rating by imtito89 817
"I just called for a quote. The price quoted was literally half of what I was currently paying and with more coverage! The process was smooth, hassle-free, and quick. At the end of it, I'm driving with more coverage and more money. Will definitely be recommending."

Carolyn Stewart

January 19, 2023

5  out of  5 rating by Carolyn Stewart
"Great experience!"


January 11, 2023

5  out of  5 rating by JOSE GONZALEZ
"Janet was awesome and stayed with me throughout the entire process. I highly recommend her to take care of you insurance needs."

Guillermo Torres

January 9, 2023

5  out of  5 rating by Guillermo Torres
"Very friendly and very helpful staff. Makes wish I transfer over sooner."

Jon Burchett

January 6, 2023

5  out of  5 rating by Jon Burchett
"Great experience very friendly staff"


January 5, 2023

5  out of  5 rating by Junaid
""I did an online quote, received a text with a quote ready to go from Jesse excellent service kindness patient humble friendly personality person. :)"

Kanetra Owens

January 2, 2023

5  out of  5 rating by Kanetra Owens
"This office and the associates are super helpful! I received my quote and signed up all in just a few minutes. I appreciate how personable the staff that assisted me was. Janét started off helping me and Jessica finished. Both were heaven sent!"

Alonso Sigala

December 29, 2022

5  out of  5 rating by Alonso Sigala
"Jesse was wonderful and extremely helpful in setting me up with a new policy, any question I had she answered it thoroughly. She took her time to make sure I was understood the policy that was being built for me and that it had everything I wanted/needed. I’d recommend Jesse to anyone and look forward to being with the Nicole Dawson State Farm team because they certainly have good people working there!"

Kenzie Floyd

December 28, 2022

5  out of  5 rating by Kenzie Floyd
"Jesse was incredibly helpful getting me set up as a first-time insurance policyholder. She patiently explained coverage options down to the fine print and assisted in personalizing my plan to find something that met my individual needs and fit the price range I had in mind. I received a couple quotes from internet providers that were slightly less expensive, but ultimately decided to go with State Farm because I now know my agent personally and can sleep well at night knowing they will answer my call should anything ever happen. Thanks Jesse!"

Katrelda Voigt

December 21, 2022

5  out of  5 rating by Katrelda Voigt
"Great working with Nicole and her associates!!!!"

Jennifer McElroy

December 20, 2022

5  out of  5 rating by Jennifer McElroy
"I did an online quote, received a text with a quote ready to go from Jesse. I was teaching all day and she did not call me multiple times, or blow my phone and e-mail up! She was patient and went through all the options with me. Kind, fast, efficient and respectful of time!! Very happy with my coverage and the customer service I received!"

Kim Gary

November 8, 2022

5  out of  5 rating by Kim Gary
"Thank you so much for your community involvement in the DFW 3 day/60 mile Susan G Komen walk this past weekend! The breakfast burritos were delicious and It was also great that Jake was there to take photos with us! This was amazing community support! Thank you for supporting us!"